Show All Answers

1. How do I sign up for service?

Visit the Administration Office (51 E. Main) to fill out a utility application. You will be required to show your closing papers on the property so we can verify that you are the new property owner. You will also need to leave a deposit: $150 for single family residence, $200/unit for commercial properties. Please note that we do not allow renters to sign up for utility accounts. All rental utility accounts must be in the name of the property owner.

2. I sold my house. How do I close my utility account?

You will need to complete termination paperwork in person. Visit our City Administration Offices (51 E. Main). It's important that you submit this paperwork, as you are responsible to pay any utility charges incurred until the account is terminated by you or the new tenant.

3. What day is garbage day?

Effective February 16, 2021 Republic Services will be moving trash and recycle pick up to “zones” throughout the City. Please refer to the schedule and "zone" map to see the day the trash and recycle will be picked up in your neighborhood. Click Here

4. What is the recycling schedule?

Effective February 16, 2021 Republic Services will be moving trash and recycle pick up to “zones” throughout the City. Please refer to the schedule and "zone" map to see the day the trash and recycle will be picked up in your neighborhood. Click Here

5. What can I recycle?

Rinsed plastic soda and water bottles and milk jugs, aluminum cans, newspapers, corrugated cardboard, magazines, junk mail, rinsed tin cans, brown paper bags, paperboard (like cereal boxes, toilet paper tubes, shoe boxes and phone books),  

6. My garbage can needs to be replaced. How do I get a new can?

Garbage/recycling cans can be replaced by calling Republic Services at (801) 785-5935

7. Is garbage going to be delayed due to a specific holiday?

An easy rule: if in doubt, put it out. You can also see our holiday schedule on the trash & recycle calendar here.

8. I think I have a leak on my property, what do I do?

We recommend you hire a plumber/contractor to find the leak. Once the leak has been fixed, write a letter to the city explaining the leak, where it was and how it was fixed. Attach your receipts to the letter. The City typically credits back a portion of the charge of the water due to the leak.

9. When is pressurized irrigation available?

April 15 to Oct. 15

10. Do you have auto pay?

Yes, Auto pay can be set up through Xpress Bill Pay. Simply go to our City’s website, www.afcity.org, and click on the button that says, “Pay My Bill”. Set up an account using your email address and utility account number. You will then have the ability to set up your utility payments on auto pay, either directly from your checking account or on a credit/debit card.

11. Do you still give resident dump passes?

Yes, every year American Fork City issues dump passes to their residents who are current garbage customers. Each household may receive one dump pass. Each punch on the dump pass is worth 500 lbs. or a total of up to 1500 lbs.

12. Why does my water bill seem to fluctuate every few months?

We read meters February, May, August, and November. Your bill might fluctuate on these months due to increased water usage over the minimum allowed, which is 6,000 gallons per month.

13. Are there any water restrictions in place?

Yes, due to low water tables we do have restrictions in place for pressurized irrigation water.
Homes with sprinkler systems (12:01 am – 10:00 am or 6:00 pm – 12:00 pm)
Odd number houses water on Monday, Wednesday and Friday
Even number houses water on Tuesday, Thursday and Saturday

Homes without sprinkler systems (water during the day)
Odd number houses water on Monday, Wednesday and Friday
Even number houses water on Tuesday, Thursday and Saturday

Spot watering on Sunday is allowed. Please use water wisely.

14. Why do I have two sewer charges; Sewer-AF and Sewer-TSSD?

Your utility bill will show two sewer charges. These charges represent the amount paid to American Fork City and the amount we have to pay TSSD (Timpanogos Special Service District). Sewer-AF pays for the infrastructure of the sewer system and its maintenance. Sewer-TSSD pays for the processing of the waste water.

15. I’m renting my property. Can I have a statement sent to me as well as the tenant?

Yes, we offer a tenant/landlord statement. Landlords can request that a statement be sent to them as well as the tenant. The fee for this service is .40/month. This cost covers the printing and mailing of the additional statement. We strongly recommend this option to all landlords, as the landlord is the responsible party on the utility account.