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Aquatics

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1. How much do swim lessons cost?

The cost is $34 for Fitness Center members and $39 for non-members. Private lessons are offered all summer and cost $65 for members and $70 for non-members.

2. Does American Fork offer any promotions or discounts on swim lessons?

1. If you are a current pass member, you receive the membership price which is $5 off the regular price.
2. We offer a limited number of $5 off coupons for classes that start at 6:15 p.m.
3. If you register for (2) swim lesson sessions, or register two children for lessons (total value must equal or exceed $68 dollars) you are eligible for 50% off registration for session #5 (P.M. or A.M.) only. MUST BE REGISTERED BY JULY 16, 2016. Afterwards, the promotion ends

3. What times are lessons offered?

Session 1 (May 31- June 9) and Session 2 (June 13-23)
AM classes are 10 a.m., 10:30 a.m., 11:05 a.m., and 11:35 a.m.
PM classes are 4:30 p.m., 5:05 p.m., 5:40 p.m. and 6:15 p.m.

Session 3 (July 5-14), Session 4 (July 18-29) and Session 5 (Aug. 1-11)
AM classes are 9 a.m., 9:30 a.m., 10 a.m., 10:30 a.m., 11:05 a.m., and 11:35 a.m.
PM classes are 4:30 p.m., 5:05 p.m., 5:40 p.m., and 6:15 p.m.

Private swim lessons are taught all summer. Instructors teach four 30-minute sessions Monday through Thursday at 12:10 p.m. or 7:00pm The cost is $70 for Fitness Center non-members and $65 for members.

4. Do you offer private lessons?

Yes, we offer privates lessons taught through our public program. They run Monday – Thursday for one week. The cost is $65 = member & $70= non-member. You may also email the swim lesson coordinator and she may be able to arrange for a teacher to teach your child on a custom basis and schedule. However, the pricing will vary depending instructor rates.

5. Do you offer make-up days for bad weather?

Yes, we offer make-up days on Fridays for bad weather. However, bad weather is determined by the swim coordinator. The swim coordinator has the final say as to whether the weather is bad enough to cancel and schedule a make-up day.

6. How can I get the latest information pertaining to weather and swim lessons if I think they are going to be cancelled while I am still at home?

The quickest way to get information regarding swim lessons on a day to day basis is through our Facebook page.

“Like us” on Facebook and receive up-to-date information regarding pool closures, inclement weather cancellations, and other important information.

Other questions can be answered quickly through email at afswimlessons@gmail.com or call the lifeguard room at (801) 763-3080 ext. 210.

7. I am not sure what level to sign my child up for. Where can I see the skills and techniques being taught in each level?

All levels at AFFC are taught by certified water safety instructors through the American Red Cross. You can view the skills for each level here.

8. I am trying to sign-up both of my children at the same time, but I see that the Level 3 is full. Can you add a spot for my daughter? Or when are you going to add classes?

Swim lesson coordinators are in charge of adding classes and spots into the computer. Sometimes they are able to if they can hire more teachers or aides.

We update our Facebook regularly to notify patrons when spots have opened up. Please refer to our Facebook page in case we are able to do so, but for now if the class is full, we can help you find another class at a different time or session.

9. Can my other children swim in the pool while some of my children are in lessons?

No, the pool is closed for open swimming during swim lessons. Children may not swim or be in the water during public swim lessons unless they are enrolled and paid for a swim lesson class.

10. My child is two years old and potty-trained so they don’t need a swim diaper for lessons, right?

Unfortunately that is not the case. While we appreciate your effort in training your children under the age of three to use the restroom at our facility, all children under the age of three, and adults who cannot control their bowel movements must wear swim diapers in an effort to keep the pool sanitary and comply with Utah County Health Code. We offer swim diapers at the desk for your convenience.

11. I have heard that if I sign-up for the 11:35 a.m. session I can stay on the lawn and swim with my kids after lessons are over, because then the pool opens up to the public, is that right?

No, if you sign-up for the 11:35 a.m. you may not stay and swim with your children/family after lessons are over. After lessons the pool deck is cleared of patrons. You will be asked to line up pay admission, or enter your pass number to gain access to the pool for open swim. However, you are welcome to leave your belongings (i.e. chairs, beach towels, coolers etc.) in the spot that you were sitting during lesson if you’d like. Furthermore, AFFC is not responsible for lost or stolen items on the deck. You do so at your own risk.outside the deck on the south entrance until 12:30 p.m.

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Boards & Commissions

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1. Board of Adjustment

1. The Board of Adjustment is a quasi-judicial body appointed to hear and decide special exceptions to the varying zoning and building ordinances set by American Fork City.

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Building Department

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1. Why do I need a building permit?

On average, a person will move or change place of residence 11 times during their lifetime. Buildings, therefore, become the permanent face of the city. By having qualified individuals review building plans for structural integrity and safety, and inspectors monitor construction, we are helping to ensure that all structures can be utilized for many years to come. Our building inspectors help to negate unsafe construction and ensure public health safety and welfare.

2. When is a building permit required?

A building permit is required for all new construction or structural changes. This includes:

• New Buildings
• Accessory buildings over 200 square feet
• Additions, alterations or repairs (bedrooms, bathrooms, family rooms, garage conversion
• basement finishes, kitchen expansions, etc.)
• Residential work (covered decks, decks over 30 inches above grade, fireplaces, pools, retaining
• walls, etc.)
• Electrical system modifications or additions
• Plumbing system modifications or additions
• HVAC (heating, ventilating and air-conditioning) systems
• Modifications in framing (remove interior wall, add door, etc.)
• Exterior upgrades

3. What do building permits cost?

See our Building Permit Fee's page for more information.

4. Can I draw the plans myself?

Generally for personal construction projects, you can draw your own plans. However, we may require that a licensed engineer review these plans and stamp them prior to submission to ensure structural integrity.

All plans must be drawn to scale and should be no smaller than 1/4 inches = 1-foot. Plans must include all construction details, including but not limited to:

• Electrical Layout
• Window Size and Location
• Doors
• Smoke Detectors
• Framing Detail
• Beam Size
• Engineering

If you have questions, please call for a consultation with one of our plan reviewers.

5. Who is responsible for obtaining a permit?

You, the property owner are responsible for ensuring that all applicable permits are applied for and obtained, prior to any construction beginning. Any construction done on your own home, in which you reside, and where you are acting as the contractor, may be acquired by yourself under the owner builder guidelines (PDF). Please be aware that if you take out a permit and hire a contractor to do the work, you are responsible for the work being done to code and not your contractor. However, if you hire a contractor to do the work, he must obtain the permits as part of his contract.

Permits for the construction of multifamily housing, nonowner occupied housing, commercial and industrial buildings will only be issued to a licensed and bonded contractor.

6. Can I get a permit for just the footing / foundation prior to getting a permit for the main structure?

American Fork City no longer issues permits for only the footing and foundation of a structure. A permit will only be issued when plans are complete and submitted for the entire structure. Additionally, we will no longer accept deferred submittals for either commercial or residential projects. All material relevant to the structure or project to be constructed must be submitted as a complete packet. There are no exceptions.

7. What comes with the permit?

Once the permit is paid for a building permit number is assigned. This is the number by which we identify your project. You will need to memorize this number and provide it when scheduling inspections. Additionally you may need to provide it to any subcontractors who will be responsible for scheduling inspections. As this number is used in tracking all information pertaining to your project, all inquiries should reference this number as well.

You will be given a copy of the approved plans that have any additions or corrections made by the plan reviewer. You must have these plans (not a copy of them) on the job site for all inspections. A bright yellow inspection card will also be issued to you with your approved plan. This will need to be signed by each subcontractor performing work, as well as the City Building Inspector, stating that an inspection has passed.Do not lose this card. You will be required to submit the completed inspection card to the Building Department in order to obtain a certificate of occupancy for the building.

8. How do I schedule inspections?

Inspections are taken Monday - Thursday from 7 a.m. - 4:30 p.m. All inspections are scheduled no less than 24 hours in advance of the inspection time. Due to the increase of construction in American Fork, you are encouraged to schedule your inspections 2 - 3 days in advance of needing them. Please make certain that all work is complete and you are ready for your inspection, prior to calling.

The standard inspections are, but not limited to:

• Footings
• Foundations
• Temporary Power
• Underground Plumbing
• 4-way (Electrical, Plumbing, Mechanical and Framing)
• Permanent Power
• Stucco
• Weather Barrier
• Flashing
• Stair Tread
• Final Inspection

However, depending upon the complexity of your construction there may be other inspections required. Check with anyone from the Building Division if you have questions concerning what inspections you need.

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Concerts in the Park

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1. Is outside food allowed in Concerts in the Park?

Yes. But food trucks will be onsite if you would like to purchase drinks or food.

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Economic Development

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1. What is the population in American Fork?

26,000

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Employment With the City

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1. How can I find open positions?

Some jobs are here on our Web site, others are listed at https://secure.utah.gov/jobbank/index.html.

2. Who can apply?

Anyone eligible to work in the United States and who meets the minimum job requirements as stated in the job posting or job announcements.

3. How do I apply?

We accept applications online, in-person, via mail, e-mail or fax. A completed American Fork application form must accompany each application.

This form is automatically completed when you apply through our online application. If you cannot compete this application process online, you may obtain an application form by coming into our office, calling us at (801) 763-3000.

Applications should be submitted to the following:

• Online
• In-person:
  American Fork City Human Resources
  51 E. Main
  American Fork UT 84003
• Mail:
  American Fork City Human Resources
  51 E. Main
  American Fork, UT 84003
• Fax: 801-63-3004

Only applications received by the final closing date and time will be considered. Postmarks are not accepted.

4. Do you accept applications for positions that aren't currently open?

No. We only accept applications for positions which are currently open for recruitment.

5. Should I include a resume?

Yes, you are welcome to submit a resume with your application, but it will not be accepted in lieu of a completed application.

You can access a complete job description for each American Fork City position via our online job descriptions. You can also obtain a paper copy of job descriptions for open jobs by coming into our office. These job descriptions explain the duties as well as the required skills and abilities for each position. If you have additional questions, please call our office.

6. How many jobs can I apply for? Do I need more than one application?

There is currently no limit to the number of jobs you can apply for with American Fork City. The selection process is competitive so it is in your best interest to apply only for those positions you are most qualified.

You must submit a separate application for each position you would like to apply for.

7. Do you keep my application on file?

We do keep applications on file for two years for record keeping purposes. An application that is submitted for a certain position will not automatically be resubmitted if the same position opens up again in the future. To resubmit an application, you will need to call or visit our office.

8. What benefits does the City offer?

American Fork City strives to provide a competitive compensation and benefits package to attract and retain a highly skilled workforce.

I. Retirement: American Fork City pays 17.95 percent of gross pay into a retirement plan for each employee (19.95 percent for Police Officers). American Fork City participates in the Utah State Retirement System. Employees may choose to participate in a 401(k).

II. Health Insurance: All full-time employees are offered Select Med Health Insurance. The City pays a majority of the premium.

III. Dental Insurance: All full-time employees are offered Metlife Dental Insurance. The City pays the employee’s coverage and the employee can elect to pay for family coverage.

IV. The City offers basic life insurance and allows purchase of supplemental life insurance.

V. Paid vacation is offered depending on job and hours worked.

VI. Eligible full-time employees are offered 12 paid holidays.

VII. Eligible employees are offered paid Sick Leave, Sick Leave Buy Back and Long-Term Disability Insurance:

VIII. The City offers a Cafeteria Plan based on job position and hours worked.

Other Benefits include: Bereavement Leave, Jury Duty Leave, Military Leave, etc.

For a more detailed list or description of the American Fork City Employee Benefit Package, please contact the Human Resources office at (801) 763-3000.

9. Are all employees eligible for benefits?

Full-time employees are eligible for benefits. Employees classified as seasonal or part-time are not eligible for benefits. Please refer to the benefits page for more information.

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Fiber Internet

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1. What is fiber internet?

Fiber-optic internet, commonly called fiber internet or simply “fiber,” is a broadband connection that can provide some of the fastest speeds in the country. The technology uses fiber-optic cable, which sends data using light waves. Fiber has immense capacity as a single strand of fiber can be used to transport multiple paths of data using different colors of light.

2. What is the American Fork fiber project and how it will work?

American Fork has committed to build its own open access fiber optic network throughout the entire city. There are typically three general roles in a fiber optic network, namely:

• The Network Owner
• The Network Operator
• The Internet Service Provider (ISP)
   

American Fork will make this happen through a public-private partnership (PPP) with STRATA Networks. As part of this PPP, American Fork will be the Network Owner and will contract with STRATA for designing, engineering, and constructing the physical infrastructure. STRATA Networks will also be contracted to be the Network Operator for a designated period of time which can be renewed at the city’s discretion. Internet access will be available through third-party Internet Service Providers (ISPs) in an “open-access” model on the American Fork Fiber Network. This means that participating ISPs on the network can equally utilize the fiber network to provide internet services. 

3. Why is American Fork building its own fiber network?

As with any utility, having the most capable and reliable infrastructure provides more value to the community and its residents. Having the option for substantial network and internet capacity attracts businesses that require large amounts of bandwidth for their operations. This may be the case for residential customers as well. Based on surveys delivered over the last four years, it is evident that our residents are interested in a citywide fiber network. Communities are constantly needing and demanding higher amounts of bandwidth in their homes. This has especially been true with the recent pandemic that has shifted many of us to work and learn remotely. This fiber investment prepares us all for the future and will position residents and businesses for success.

4. How will the network be funded?

The project will be financed through a bond at a future time. This bond will be paid for by future subscriber revenues. The network will be funded by those who are using the services it provides.

5. When will fiber internet be available to me?

Currently we are finalizing design and agreement with Strata Networks. Pre-Registration is estimated to begin in winter 2022. This will be an online platform that will allow residents and businesses to pre-register their interest in fiber internet. The areas that show the most interest will be prioritized in the construction schedule. It is estimated that construction will begin in summer 2023 with the estimated completion in fall of 2025.

6. Is the American Fork Fiber Optic Network planned to be available only for residents or will businesses be able to use the fiber network also?

Both residents and businesses in American Fork will be able to access the fiber optic network.

7. Why did American Fork select STRATA Networks as their partner?

After receiving resident feedback, American Fork decided to send out a request for Intent to Negotiate (ITN), looking for businesses interested to install and manage our fiber network. Our ITN stated that the system would be resident owned, that the system would be citywide and available to every resident, and that the network would be open access allowing multiple internet service providers to utilize the network. American Fork investigated many options before deciding on who to partner with for network design, construction, and operation. Unlike some other network operators, STRATA Networks provided an open access solution that allows the city to maintain ownership in the network. Along with that, STRATA has nearly 70 years of experience in the industry and three decades of building fiber-to-the-premises networks.

8. What are the benefits of an “open access” network?

An open access fiber network allows multiple Internet Service Providers to utilize the same fiber infrastructure while offering their own unique services/packages. This model improves competition and results in better service and pricing. It allows smaller companies that may not be able to expand their network to compete with larger providers and will ensure that incumbent providers remain competitive with their offerings.  

9. Which providers will be available on the city’s network?

The city will go through a process of recruiting and selecting ISPs for the network. More information will be released as a list of providers is finalized.

10. Will all residents and businesses be required to subscribe to the network?

No, citizens will have the option of subscribing to the network or maintaining their current internet connection and provider.

11. How much is this going to cost residents?

There will not be any utility fee or mandatory taxes imposed to residents to help fund the network. Only those who choose to subscribe to the network will be expected to cover the cost of the package that is selected, and any other installation or equipment fees that may be imposed by your Internet Service Provider. 

12. What services will be available over my fiber connection?

When the fiber connection to your home or business is completed, you will have access to several Internet Service Providers (ISPs). Each provider will offer internet as a primary service and may provide voice, video, or other services as additional options for your consideration. 

13. Will the American Fork fiber project raise my property taxes?

No, there is no plan to raise property taxes in American Fork to support the fiber optic network. Rather, the fiber optic network will support itself by subscriber revenue. Additional income from the fiber optic network is anticipated and can be used to further support the city’s needs.

14. I already have an internet service provider (ISP). Will I still be able to use them?

You may choose to continue utilizing your current ISP, but it may not be one of the ISPs utilizing the city’s fiber optic network. The city will go through the process of recruiting and selecting ISPs to join the fiber network and more information will be provided as those providers are finalized. Other ISPs will utilize their existing infrastructure and will continue to be an option for customers.

15. What does the build-out/construction process look like?

The mainline fiber will be distributed throughout public streets and neighborhoods either via underground construction (microtrenching, open trenching, directional drilling, etc.) or attached aerially to above ground utility poles. This construction will involve work being done on any city rights of way which may include all the way up to driveway curbing.  Drop crews will then run fiber directly to private properties and connect it to a piece of equipment placed on the outside of your home. Next, installers bring cables directly into your home or business, connecting them to fiber internet. Throughout the entire process, great care will be taken to minimize impact to day-to-day traffic, yards, and landscaping.

16. What are the financial implications to the city?

The city has received a bond to pay for the construction of the network. Financial forecasts indicate that subscriber fees will cover the costs of the bond for the construction and the ongoing maintenance and operation of the fiber network. If subscription rates are greater than anticipated, the city expects a net margin that may be utilized to improve the city in a variety of ways.

17. Will fiber increase the value of my home?

Fiber-to-the-Home could increase the value of your home by as much as $5,000, according to the Fiber Broadband Association. This investment in your home means more money in your pocket. More importantly, fiber to your home means a higher quality of life for you in this digital information age, where so much of what we do to enrich our lives has moved online.

18. Do we really need faster connections?

Some within the city may feel that their internet speeds are adequate but many feel that additional speeds and reliability are necessary and critical. The project is intended to provide more choices and to offer options to those that need access to fast and affordable connections.

19. Can I use a wireless connection with fiber?

Yes, you can combine wireless (Wi-Fi) with fiber internet, and it is anticipated that most subscribers will choose to utilize Wi-Fi in their home/business network(s) to some degree, although the connection speed can be slightly less than a direct connection depending on your Wi-Fi router capabilities. The speed of wireless will depend upon the type of equipment you are using to establish connectivity, your distance or proximity to the router, and the influence of physical barriers or interferences between your wireless device and the router.

20. Is fiber internet “future proof?”

Fiber optic infrastructure and technology has been around for almost 60 years, and although the digital environment has changed dramatically, fiber won’t be going out of style anytime soon. Not only is fiber the best internet you can get right now, it’s also the best option when looking to the future. Since fiber uses light to transmit its data, it loses less energy over long distances. This means that fiber can carry more information much farther than is physically possible across other mediums such as metallic cables (copper, coax, etc.).

21. Will fiber become obsolete with other emerging technologies like 5G, satellite services, or other options that may be available in the future?

The short answer is that it is unlikely that the fiber optic network itself will become obsolete in any reasonable timeline. The equipment that is used to transmit data over the fiber optic network will undergo regular maintenance and upgrades as technology improves and matures based on the income received by subscribers. To date, the speed and bandwidth limit of transmission via optical methods has not yet been achieved. Both wired and wireless technologies that are being deployed or touted as future technologies typically also require a fiber optic network connection at some point. Typically, as the demand for speed and scale increases, the amount of interconnection points with fiber also increases.

22. If I have a problem with my internet service on the American Fork Fiber Network, who would I call?

Customers will call their chosen Internet Service Provider to resolve any issues. If the issue has to do with network operation or physical maintenance of the fiber network, then the ISP will work with the city’s contracted Network Operator to resolve the issue.

23. Will deploying the American Fork fiber network damage roads, gutters, walks, utilities, and landscaping?

The construction techniques planned for deployment are intended to avoid damage using various techniques such as micro-trenching and directional boring; however, some damage is always possible. Contractors will repair in-kind damages to infrastructure/landscaping during the deployment process and will do everything possible to return private properties to their previous condition.

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Finances

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1. Who do I contact to inquire about accounts payable?

Phone: (801) 763-3000 Fax: (801) 763-3004 In Person: City Administrative Offices, 51 E. Main, American Fork, UT, Monday-Thursday, 7 a.m. to 5:30 p.m. Mail: American Fork City, Accounts Payable, 51 E. Main, American Fork, UT 84003. Attn: Denise

2. Who do I contact to inquire about accounts receivable?

Our accounts receivable division is responsible for billing and collecting miscellaneous City revenues. For more information, call at (801) 763-3000 and ask for Amanda.

3. How do I learn more about government accounting?

In OpenGov, at https://americanforkut.opengov.com, use the “Help” menu on the top right corner to navigate to the “Budget 101” primer to learn more about multi-fund accounting.

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Fire Department

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1. How do I schedule a tour or ride along?

Call the fire station at (801) 763-3045 ask for Janet. All tours are done between 8 a.m. and 5 p.m. Special accommodations can be made, if necessary.

2. How do I schedule a business inspection?

To schedule an inspection, you can call the station at (801) 763-3045.There are two types of businesses: home and commercial. Ask for Mat Sacco.

3. How do I schedule a CPR or First Aid class?

Call the fire station at (801) 763-3045 and ask for Janet.

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Fitness Center

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1. What time does the fitness center close on Saturday

8:00 p.m.

2. How do I register for a class?

You have 3 options:
-online:
-via phone: 801-763-3080
-in person: 454 North Center Street

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Human Resources

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1. What are the office hours for the Human Resources Department?

The Human Resources Department is open Monday - Thursday, 7 a.m. - 6 p.m. Offices are at Historic City Hall, 31 Church St., American Fork

2. How many people does the American Fork City employ?

American Fork City employs approximately 110 full-time employees and 200 to 300 part-time employees, in budgeted positions.

3. How do I contact the Human Resources Department?

American Fork Human Resources Department
51 E. Main St.
American Fork, UT 84003

Ph: 801-763-3000
Fx: 801-763-3004

Hours
Monday - Friday
8 a.m. - 5 p.m.

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Library

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1. How is COVID-19 affecting the Library?

The Library is open as well as our outside book drops. Patrons are welcome to browse the shelves, pick up their holds, use the computers, use the study rooms and tables, and attend programs. Please do not enter the library if you are ill or are experiencing any symptoms of COVID-19. Children are to be directly supervised while in the library. 

2. How do I obtain a library card?

If you live in American Fork, there is not a charge for a library card. You need to bring in current picture ID and something with your current American Fork address. If your ID doesn’t show your current AF address, then a piece of recently delivered mail or digital account with your name and current American Fork address on it will work. You can pre-register for a library card on our online catalog and then come to the library to finish your registration.

If you do not live in, but own property in American Fork, you must present your current year property tax notice.

If you do not live or own property in American Fork, you will need to purchase a library card. The nonrefundable fees are:

• $80 per year
• $45 for 6 months
• $25 for 3 months

3. Do I need a card to check out books?

Yes, a library card is needed to check out items from the library. If you have a library account, but have forgotten to bring your card, a picture ID is acceptable.

4. How many books can I check out?

You can have as many as 50 items checked out. 

5. How long can I keep the books?

Check Out Periods

• The check out period for books, audiobooks on CD, Early Literacy Kits, Discovery Kits, Launchpads, and Battle of the Books Kindles is 28 days.
• DVDs & music CDs are checked out for 7 days.
• Games and puzzles check out for 14 days.

We will print out a receipt at the end of your check out session that will list the titles of your items, the date due and the total number of items. There is no date due stamped on any item checked out. You are also able to check the date due and how many items you have checked out on our library catalog website.

There is no grace period. Books being returned via the outside book drop are not considered overdue until the library opening time the next day.

6. Can I renew my books?

All items except for Interlibrary Loan, Book Club Sets, & Kindles can be renewed 3 times, unless the item is on hold for another patron. Items will renew automatically unless it has been renewed 3 times already or if it is on hold for another patron. You can also renew your items before they are due by using the online catalog, calling the library on the phone during library open hours and speaking to a library employee, or bringing them in to the library.

If books are renewed online on the day they are due, the renewal must be done before midnight or there will be an overdue fine assessed.

Do not ask for renewals as a part of a phone message left at the library after hours or by email message. Call and speak to a library employee during regular hours or renew online.

7. What fees does the Library charge?

As of July 1, 2021 our library is fine free. This means that we do not charge overdue fines for library items. There are other fees associated with library services/replacement.

Cost recovery fees are based on any or all of the following: average staff time associated with the service, cost of the materials consumed, and overhead costs. The following services are charged the stated fee:

• Lost or damaged library item     Replacement cost of item
• Laminating        $0.75 per foot (minimum of $1.50)
• Replacement barcode        $1.00
• Replacement RFID tag        $1.00
• Replacement DVD case        $1.00
• Replacement borrower’s card    $2.00
• Additional borrower card (beyond 1st free card)    $2.00
• Replacement CD case                    $1.00
• Copies-black & white-per page       $0.10
• Copies-color-per page                    $0.25
•  Internet session for non-American Fork Library card holders  $1.00

Non-Resident Library card fees:

• Quarterly    $25.00
• Semi-Annual    $45.00
• Annual    $80.00

8. Is there an app for that?

The BookMyne app has been phased out. Our online catalog is now mobile friendly and can be used to check your account, renew books, and put books on hold.

9. How much will I have to pay if my books are returned late?

As of July 1, 2021 our library is fine free. This means that we do not charge overdue fines for items returned late. Any item kept 28 days after the final due date is declared lost and the patron will be responsible for the replacement cost. 

10. If I find a ripped or loose page in a book I checked out, can I just tape it?

Please do not tape any books or pages. The library uses special glue to fix ripped, torn or loose pages and covers. Tape is actually bad for the paper the books are printed on. So, if you accidentally rip a page or find a torn or loose page, please gather the pieces and let a librarian know about the damage when you bring the item back.

11. Does the Library have Wi-Fi?

Yes, we have wi-fi! You need to review and agree to the terms and conditions to gain access. Wireless printing is now available by going to printeron.net/afcl/lib 

12. Can I use a computer and/or print at the Library?

Internet computers are available in the open area next to the reference desk on the 2nd floor. American Fork Library cardholders may use the internet at no charge for one 1-hour session. Individual circumstances such as taking an exam, job search, etch. may allow for an extension of session time for American Fork cardholders. Non-cardholders will be charged $1.00 per 1-hour session. Black & white prints are $0.10 per page, color prints are $0.25 per page. Prints are paid for and retrieved from the 2nd floor Pay Station. Computer use is on a first-come, first-served basis.

13. If you don’t have a book I need, what can I do?

If you have a current American Fork Library card, interlibrary loan of some items from other libraries is available. We will only process requests for items we do not have in our catalog. There is a form available at the library that you need to fill out. The process takes approximately 2 - 3 weeks.

You may also check Eagle Mountain Library, Lehi Library, Pleasant Grove Library, and Highland Library. Your American Fork Library card is accepted at these libraries as long as your card is up to date and you don't have fines over $10 or other blocks such as lost books.

We also welcome your suggestions as to what books you would like to see available in our library. Please ask for our suggest-a-book form or use our online Suggest-A-Book. However, suggesting a book does not guarantee that the book will be purchased.

14. Do you have any eBooks?

As a patron you can have access to eBooks, eAudiobooks, magazines, & videos by going to Utah’s Online Public Library and then selecting "Download & Stream," then selecting OverDrive. You can also use the Libby app on your device. For more information, visit https://americanfork.gov/668/eBooks-eAudiobooks.

15. Can I use my debit or credit card to pay my fines and fees?

The library accepts VISA, MasterCard, & Discover for library fees and purchases from the Friends of the Library bookstore.

16. Do you have an outside / after hours book drop?

Yes, our outside book drop is located on the southwest corner of the library building. All library items except Kindles, Book Club Sets, Early Literacy Kits, Launchpads, and Games/Puzzles may be deposited in these book drops. Our inside book drop is a slot located on the south end of the main desk on the ground floor.

17. Am I notified if I have overdue items?

The library can now email a preoverdue notice to you if you have registered your email address with the library. This will be sent out 3 days prior to the due date of items. If you do not wish to receive the notice, you can opt-out of this service by notifying the library staff.

We would also like to remind patrons that this is a courtesy service. If patrons do not receive the notice, due to error on our part or theirs, patrons are still responsible to turn in their items on the date they were told when they checked those items out, or there will be fines assessed to the account.

We will send you an overdue notice 1 week after your books are due back at the library. If you have provided your email address, your overdue notices and notice of items on hold will be emailed. You will receive a final notice when your items are 1 month overdue.

You are always welcome to call to find out when your items are due or access your account on our website.

18. What if I am not receiving emails from the library and I have given them my email address?

If you are not receiving emails from the library, do the following:

• Check with library staff to make sure we have your current / correct email address (only 1 email address per library account /household).
• Check your SPAM and add library@afcity.net to your address book.
• If these do not solve your problem contact your email provider for any possible solutions.

19. Can I reply to notices I receive from the library?

We ask that patrons not reply to the messages that they receive. Due to the large number of notices that we send each day, we are unable to process incoming messages.

20. Do you have reading programs for children?

There are 4 sets of programs that run throughout the year. The themes change, but the basic information remains the same. The activities include: stories, crafts, learning activities, music, and puppets.

The activities are divided into 3 groups: "Bouncing Babies" is for children 6 months-18 months and their parents/caregivers, “Toddler Tales” story times are for a parent/caregiver and a toddler 18 months to 3 years. “Preschool Pals” story times are for children 3 years old and up.

Children programs include:

• Fall activities begin in September and run for 6 weeks
• Winter activities begin in January and run for 6 weeks
• Spring activities begin in March and run for 6 weeks.
• Summer Reading usually starts in June and runs through July. 
• Bouncing Babies runs continuously throughout the year

21. What is reciprocal borrowing / North Utah County Library Cooperative?

Visit our North Utah County Library Cooperative page for more information.

22. Does the Library have a community bulletin board?

The American Fork Library provides a bulletin board for items of community interest. All notices must be approved, initialed, and dated by a Library Staff member.

Priority will be given to Library notices, followed by American Fork based community events. Other notices will be posted as space permits.

• One notice may be posted by community organizations and clubs, cultural and educational events, educational institutions, government agencies, and other non-profit organizations.
• Notices should generally be no larger than 8-1/2” x 11” but larger notices will be considered, space permitting.
• Notices may be posted for 30 days, space permitting.
• For-Profit and Services for a Fee (babysitting, camps, tutoring, lessons, etc.) are not permitted.

Library Administration has the final decision on what is or is not acceptable for the community bulletin board. We do not accept responsibility for any material, and we reserve the right to remove any notice and dispose of it, at any time. Anything posted on walls, doors, or windows will be removed.

23. What is the Library's Mission Statement?

The mission of the American Fork Library is to make a positive, transformative difference in the lives of all those we serve.

24. What can I do to help the library?

Visit our Volunteer page for information and about helping at the Library.

25. Do you accept donations?

Gifts of books or other materials are welcome, as long as they are in good condition. The librarian will be free to decide whether all or part of the gift should be integrated into the collection, discarded, sold, or exchanged. Upon receipt, all materials become the property of the Library. Please bring donations to the main desk of the Library and give to a staff member.

The Library will, if requested, provide a written acknowledgement of the receipt of gifts, but not an itemized list. In accordance with income tax regulations the Library will leave the determination of a value of the donation to the donor.

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Neighborhood Preservation Committee

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1. Who Is on the Committee?

The committee consists of five city residents, appointed by the mayor with the advice and consent of the city council; one supervisory-level member of AFPD; the City’s nuisance enforcement officer; and one member of the city council, assigned by the mayor.

2. What If I Want to Join the Committee?

You are more than welcome to attend and participate in meetings. If you wish to be appointed to the committee as a voting member, please advise a committee officer or the mayor that you wish to be considered, when a vacancy occurs.

3. What Is a Nuisance?

There are many kinds of nuisances. Some are more serious than others; some require more urgent attention than others. The Municipal Code lists these, among others:

• Party houses
• A condition that causes visual blight, is offensive to the senses, creates a harborage for rodents or pests, or detrimentally affects property in the surrounding neighborhood or community.
• A condition that impairs the reasonable and lawful use of property.
• A condition that unreasonably or unlawfully affects the health or safety of one or more persons.
• A fire hazard as defined in the Uniform Fire Code.
• Emanation of noxious or unreasonable odors, fumes, gas, smoke, soot or cinders.
• Noxious weeds located on property, including vacant lots, or along public sidewalks or outer edge of any public street, or weeds in any other location which constitutes an unreasonable fire hazard or is contrary to the purpose of this chapter.
• Keeping or storing of any refuse and waste matter which interferes with the reasonable enjoyment of nearby property.
• Polluted or stagnant water which constitutes an unhealthy or unsafe condition.
• Accumulation of soil, litter, debris, plant trimmings, or trash, on sidewalks, in vestibules, doorways, passages, breezeways, parking areas or any public right-of-way or alley.
• Accumulation of used or damaged lumber; junk; salvage materials; abandoned, discarded or unused furniture; stoves, sinks, toilets, cabinets, or other fixtures or equipment stored so as to be visible from a public street, alley, or adjoining property.
• Any attractive nuisance dangerous to children and other persons.
• Dead, decayed, diseased, or hazardous trees, weeds, hedges, and overgrown or uncultivated vegetation which is in a hazardous condition, is an obstruction to pedestrian or vehicular traffic, or which is likely to harbor rats, vermin or other pests.
• Improper storage of inoperative, unregistered, abandoned, wrecked or dismantled vehicles or vehicle parts, including recreational vehicles.

4. Where Can I Find the City’s Nuisance Laws?

The City Municipal Code is available online at the City website, afcity.org. Nuisance laws are found in several parts of the code, but most are in Chapter 8.08, entitled “Nuisance Abatement.”

5. How Do I Report a Nuisance?

Monday through Thursday, between 8:00 a.m. and 5:00 p.m., call the American Fork Police Department at its non-emergency number, 801-763-3020, and tell them you want to report a nuisance. Any other time, call Utah County Dispatch at 801-794-3970 and tell them the same.

Please note that the City, including the committee, tends to prioritize the most serious nuisances, preferring to deal with them before addressing less serious nuisances.

6. What Happens When Nuisance is Reported?

Someone from AFPD will attempt to inspect the reported nuisance. If it is a legitimate nuisance under the law, the first step will be to secure voluntary compliance in removing the nuisance. A fix-it ticket may be issued, but there is no fine or other penalty at this stage, if the owner or tenant handles the situation in a timely and reasonable manner.

If a responsible party refuses to comply, he or she can be charged with a misdemeanor and summoned to appear in court.

The City makes every effort to abate nuisances voluntarily without legal action, and may turn to the Neighborhood Preservation Committee or other community resources for help. In fact, American Fork handles these matters – quite intentionally – with a lighter touch than most or all other Utah cities which have nuisance ordinances. Nearly all nuisances are resolved without fines or court action.

However, uncooperative, persistent, or repeat offenders may immediately be charged with a misdemeanor and issued a court summons.

7. Can't I Do Whatever I Want on My Property?

In a word, no. Your property rights are real and very important, but so are the property rights of your neighbors. If conditions on your property diminish the value of neighboring properties or infringe on others’ reasonable use and enjoyment of their property, you are infringing on their property rights. If conditions on your property or pose a hazard – from fire to rodent infestation to dangerous situations which attract children – then other rights might be infringed as well.

There is no nuisance law against painting your home a color which your neighbors find repulsive, for example. Nuisance laws protect property rights and promote public safety; they do not exist to promote or enforce beauty. 

8. Does Nuisance Enforcement Really Reduce Crime in the City?

Yes. Signs of neglect in a neighborhood invite criminals who benefit from such neglect. A well-kept neighborhood, where nuisance laws are reasonably enforced, discourages the presence of criminals and their activities.

9. What If I Have More Questions or Want to Help?

Contact AFPD or the Neighborhood Preservation Committee chair. Also, the public is always welcome at committee meetings, which are publicly noticed and held at least quarterly.

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Police Department

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1. Do you offer Fingerprinting Services?

Yes. We offer fingerprint services on Tuesdays, Wednesdays, and Thursdays from 9 AM to 11 AM.

2. Can I schedule a group tour the Police Department?

We would love to meet you and give you a tour of the Police Department! Keep in mind that we offer group tours by appointment only, and some dates may not be available due to scheduling conflicts. Please contact us at least 2 weeks prior to to the date you wish to have your tour so we can determine whether an officer will be available. See our forms section to fill out a request online.

3. How do I report a crime?

If you are reporting something in progress, that would harm life or property, call 911 immediately. If you are reporting a non-emergency, delayed incident, please call our non-emergency number (801) 763-3020. Some non-emergency crimes may be reported online by clicking here.

4. How do I take care of a traffic citation?

If you received your citation in the city of American Fork, you must contact the 4th District Court, American Fork at (801) 756-9654. If you received your citation in Cedar Hills, you must contact the Utah County Justice Court at (801) 851-7200

5. Do you offer Live Scan Fingerprinting?

Yes. We offer fingerprint services, including LiveScan fingerprinting, on Tuesdays, Wednesdays, and Thursdays from 9 AM to 11 AM.

6. How do I pickup property?

In order to pick up property, please contact our Evidence Tech during normal business hours at (801) 763-3020 to make an appointment. Property can only be picked up by the owner unless there is a notarized letter from the owner giving the bearer permission to pick up the property.

7. How do I register as a Sex Offender?

American Fork Police Department offers sex offender registration by APPOINTMENT ONLY. You must call in during our normal business hours to make an appointment with a detective. (801) 763-3020.

8. Can we have an officer come speak to our group?

We would love to come speak to your group or at your function. In order to request this, please see our "Forms" section, and send us a request online. Or click on the link below. Online Request

9. I think someone might be trying to scam me. How can I be sure?

Unfortunately there are some dishonest people out there that will try and rob you of your financial security. Never give out personal information over the phone, or send money to someone you do not know. For more information on the different types of scams out there, check out the Federal Trade Commission’s website or FTC by clicking the link below. If you believe you have been a victim of a scam or fraud please contact us to make a report at (801) 763-3020.

FTC - Scam Alert

10. Where can I ride my ATV within the City of American Fork?

Street legal ATVs can be driven within the city, following the below city code. Sec. 10.04.120. - Street legal all-terrain vehicles. A. Except as prohibited herein, all public streets and highways within the jurisdictional limits of American Fork City are designated as open for the use of street legal Type I and Type II all-terrain vehicles (ATVs) as defined in Utah Code Section 41-22-2. B. Street legal ATVs are not to be driven on any interstate freeway, limited access highway as defined in Utah Code Section 41-6a-102, or city streets that have more than one lane in the same direction, including, but not limited to the following: 1. State Street, for the entire length of the road; 2. Pioneer Crossing, for the entire length of the road; 3. North County Boulevard, for the entire length of the road; 4. 100 East, for the entire length of the road; 5. 500 East, from State Road to 1100 South; and 6. 900 West, from 700 North to Northwest State Road. 7. Main Street from 500 West to Pioneer Crossing. C. Notwithstanding the prohibitions in subsection (B), street legal ATVs may be driven on any city street or highway in the following circumstances: 1. When crossing a street or highway if the operator comes to a complete stop before crossing, proceeds only after yielding the right-of-way to oncoming traffic, and crosses at a right angle; 2. When loading or unloading the ATV from a vehicle or trailer, which shall be done with due regard for safety, and at the nearest practical point of operation; and 3. When an emergency exists, during any period of time and at those locations when the operation of conventional motor vehicles is impractical or when the operation is directed by a peace officer or other public authority. D. In order to be street legal, all-terrain vehicles must: 1. Comply with the same requirements as a motorcycle for: a. Registration, titling, odometer statement, vehicle identification, license plates, and registration fee under Utah Code Title 41, Chapter la, Motor Vehicle Act; b. Fees in lieu of property taxes or in lieu fees under Utah Code Section 59-2-405.2; and c. The county motor vehicle emissions inspection and maintenance programs under Utah Code Section 41-6a-1642; 2. Comply with the same requirements as a motor vehicle for: a. Driver licensing under Utah Code Title 53, Chapter 3, Uniform Driver License Act; b. Motor vehicle insurance under Utah Code Title 41, Chapter 12a, Financial Responsibility of Motor Vehicle Owners and Operators Act; and c. Safety inspection requirements under Utah Code Title 53, Chapter 8, Part 2, Motor Vehicle Safety Inspection Act, except that a street-legal ATV shall be subject to a safety inspection when registered for the first time; 3. Comply with the same requirements as an all-terrain type I or type II vehicle for off-highway vehicle provisions under Utah Code Title 41, Chapter 22, Off-Highway Vehicles, and Title 41, Chapter 3, Motor Vehicle Business Regulation Act; and 4. Be equipped with: a. One or more headlamps that meet the requirements of Utah Code Section 41-6a-1603; b. One or more tail lamps; c. A tail lamp of other lamp constructed and placed to illuminate the registration plate with a white light; d. One or more red reflectors on the rear; e. One or more stop lamps on the rear; f. Amber or red electric turn signals, one on each side of the front and rear; g. A braking system, other than a parking brake, that meets the requirements of Utah Code Section 41-6a-1623; h. A horn or other warning device that meets the requirements of Utah Code Section 41-6a-1625; i. A muffler and emission control system that meets the requirements of Utah Code Section 41-6a-1626; j. Rearview mirrors on the right and left side of the driver in accordance with Utah Code Section 41-6a-1627; k. A windshield, unless the operator wears eye protection while operating the vehicle; l. A speedometer, illuminated for nighttime operation; m. For vehicles designed by the manufacturer for carrying one or more passengers, a seat designed for passengers, including a footrest and handhold for each passenger; n. For vehicles with side-by-side seating, seatbelts for each vehicle occupant; and o. Tires that (i) do not exceed twenty-six inches in height, (ii) are not larger than the tires that the all-terrain vehicle manufacturer made available for the all-terrain vehicle model, and (iii) have at least 2/32 inches or greater tire tread. E. All operators of street legal all-terrain vehicles must: 1. Have in their possession a valid driver’s license, with appropriate endorsements; and 2. Follow all applicable traffic rules for motorcycles under Utah Code Title 41 Chapter 6a, Traffic Code, including obeying all applicable traffic signals. F. Subject to the requirements set forth herein, an operator of forty-five miles per hour, whichever is less. If the posted speed limit is higher than forty-five miles per hour, the operator shall operate the ATV on the extreme right hand side of the roadway and shall equip the ATV with a reflector or reflective tape. G. A person under the age of eighteen may not operate or ride on an all-terrain vehicle on city streets unless the person is wearing protective headgear which complies with the requirements of Utah Code Section 41-6a-1505.

11. Can I shoot my BB gun or Bow in the city?

City code states;

Sec. 9.06.010. - Discharge or concealment of weapons prohibited—Exceptions.
It is unlawful for any person, within the city limits of the city, to discharge or carry concealed upon his person any instrumentality which, by its design or use, is capable of inflicting death or serious bodily harm on himself or another, including but not limited to any slingshot, flipper, target bow, hunting bow, cross-bow, pistol, rifle, blow gun, dart gun, B-B gun, any similar contrivance capable of projecting missiles a horizontal distance of fifty feet or more, or any instrument loaded with gunpowder or other explosives; provided, however, the following activities shall be excepted from the foregoing provisions:

A. The discharge of slingshots, flippers, target bows, hunting bows, and cross-bows on real property owned by the party discharging the weapons, or on real property over which the party discharging the weapons has the right to possession, provided the projectiles discharged from the weapons remain upon the property which is owned by the party discharging the weapon or as to which the party discharging the weapon has the right to possession;
B. The discharge of any of the instrumentalities upon a range inspected and approved for such use by the mayor or his designated agent;
C. The discharge of any of the instrumentalities in self defense when legally allowed to do so;
D. The discharge of any of the instrumentalities by any peace officer while in the discharge of his duties;
E. The concealment of any of the instrumentalities by any person who has obtained a written permit or license or such specified use from the mayor or his designated agent or such other state or local official in accordance with the provisions of Section 76-10-513 of Utah Code Annotated, 1953; and
F. The discharge or concealment of the instrumentality set forth in this chapter where the discharge or concealment is otherwise permitted by law.

12. How do I register my Bicycle?

Bike registration is free for American Fork or Cedar Hills Citizens. You can register your bike by coming in to our Police Department during regular business hours (Monday - Thursday 8:00 am to 5:00 pm). Please bring the make, model and serial number of your bicycle. It only takes a few minutes to fill out the registration form and receive your registration sticker.

13. How do I pay for a traffic or parking ticket?

If you received your ticket in American Fork you can contact the American Fork 4th District Court located at 75 East 80 North, American Fork, UT (801) 756-9654. If you received your ticket in Cedar Hills you will need to contact the Utah County Justice Court, 151 South University Avenue, Provo, UT (801) 851-7200.

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Police Department Records

Show All Answers

1. How do I get a copy of my traffic accident report?

Accident reports can be obtained through our office during normal business hours (Monday - Thursday 8:00 am to 5:00 pm). You must be the subject of the accident report or the legal parent or guardian of a minor involved. If an accident is being investigated, generally accident reports will not be released until the case has been approved by a supervisor and closed. This can take a few business days up to several months depending on the case. Requests must be received in writing and proper identification is required. You may fill out a request at the police department front desk, or email a request to records@americanfork.gov. Email requests must include a copy of your driver’s license, your name, date of birth and detailed information about what you are requesting.

2. How do I get a copy of my arrest report?

If you have a criminal case pending against you, you can obtain a copy of your arrest report through your defense attorney. If you are not represented by counsel, and your case involves misdemeanor charges, you may request a copy of your report by emailing the City Attorney's office at info@centralutahlaw.com, or faxing 801-796-0984. In the subject of the email, please include your Name and Prosecuting City (if applicable). In the body of the email, please include your name, date of birth, the police case number and/or citation number, the court case number if you have it, a valid email address/mailing address, and the person cited if other than yourself. 

For current cases involving felony charges, call the Utah County Attorney's Office at 801-851-8026. 

If you are requesting any other record not involving a pending criminal case, please email your request to records@americanfork.gov. You should expect up to 10 business days for a copy of the report to be processed.

3. How do I get a notarized Police Reference letter for Travel Purposes?

We offer Reference Letters to citizens of American Fork or Cedar Hills. There is no charge for this service. You must come into the police department with a photo ID and fill out a request. Letters can usually be taken care of while you wait.

4. My son/daughter needs a Notarized Police Letter for their mission?

We offer Reference Letters to citizens of American Fork or Cedar Hills. There is no charge for this service. You must come into the police department with a photo ID and fill out a request. Letters can usually be taken care of while you wait.

5. How do I obtain an expungement of my criminal record?

Enpungements must be processed through the Bureau of Criminal Identification. See the link below for more information on the process to obtain one. BCI - Expungment

6. How do I get a background check?

Background checks are done through the Bureau Of Criminal Identification or BCI. They are located at 3888 West 5400 South, Salt Lake City, UT, 84129. Their telephone # is (801) 765-4445. You may also click on the following link to their webpage. BCI - Background Check

7. How do I register as a Sex Offender?

American Fork Police Department does offer the service of registration for sex offenders by APPOINTMENT ONLY. You must contact our office by telephone (801) 763-3020 to make an appointment.

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Residential Utilities

Show All Answers

1. How do I sign up for service?

Visit the Administration Office (51 E. Main) to fill out a utility application. You will be required to show your closing papers on the property so we can verify that you are the new property owner. You will also need to leave a deposit: $150 for single family residence, $200/unit for commercial properties. Please note that we do not allow renters to sign up for utility accounts. All rental utility accounts must be in the name of the property owner.

2. I sold my house. How do I close my utility account?

You will need to complete termination paperwork in person. Visit our City Administration Offices (51 E. Main). It's important that you submit this paperwork, as you are responsible to pay any utility charges incurred until the account is terminated by you or the new tenant.

3. What day is garbage day?

Republic Services collects trash and recycle pick up in “zones” throughout the City. Please refer to the schedule and "zone" map to see the day the trash and recycle will be picked up in your neighborhood. Click Here

4. What is the recycling schedule?

Republic Services collects trash and recycling in “zones” throughout the City. Please refer to the schedule and "zone" map to see the day the trash and recycle will be picked up in your neighborhood. Click Here

5. What can I recycle?

Rinsed plastic soda and water bottles and milk jugs, aluminum cans, newspapers, corrugated cardboard, magazines, junk mail, rinsed tin cans, brown paper bags, paperboard (like cereal boxes, toilet paper tubes, shoe boxes and phone books),  

6. My garbage can needs to be replaced. How do I get a new can?

Garbage/recycling cans can be replaced by calling Republic Services at (801) 785-5935

7. Is garbage going to be delayed due to a specific holiday?

An easy rule: if in doubt, put it out. You can also see our holiday schedule on the trash & recycle calendar here.

8. I think I have a leak on my property, what do I do?

We recommend you hire a plumber/contractor to find the leak. Once the leak has been fixed, write a letter to the city explaining the leak, where it was and how it was fixed. Attach your receipts to the letter. The City typically credits back a portion of the charge of the water due to the leak.

9. When is pressurized irrigation available?

Approximately April 15 to October 15. See the pressurized irrigation page for the most up to date information.

10. Do you have auto pay?

Yes, Auto pay can be set up through Xpress Bill Pay. Simply go to our City’s website, www.afcity.org, and click on the button that says, “Pay My Bill”. Set up an account using your email address and utility account number. You will then have the ability to set up your utility payments on auto pay, either directly from your checking account or on a credit/debit card.

11. Do you still give resident dump passes?

Yes, every year American Fork City issues dump passes to their residents who are current garbage customers. Each household may receive one dump pass. Each punch on the dump pass is worth 500 lbs. or a total of up to 1500 lbs.

12. Why does my water bill seem to fluctuate every few months?

We read meters February, May, August, and November. Your bill might fluctuate on these months due to increased water usage over the minimum allowed, which is 6,000 gallons per month.

13. Are there any water restrictions in place?

Yes, due to low water tables we do have restrictions in place for pressurized irrigation water.
Homes with sprinkler systems (12:01 am – 10:00 am or 6:00 pm – 12:00 pm)
Odd number houses water on Monday, Wednesday and Friday
Even number houses water on Tuesday, Thursday and Saturday

Homes without sprinkler systems (water during the day)
Odd number houses water on Monday, Wednesday and Friday
Even number houses water on Tuesday, Thursday and Saturday

Spot watering on Sunday is allowed. Please use water wisely.

14. Why do I have two sewer charges; Sewer-AF and Sewer-TSSD?

Your utility bill will show two sewer charges. These charges represent the amount paid to American Fork City and the amount we have to pay TSSD (Timpanogos Special Service District). Sewer-AF pays for the infrastructure of the sewer system and its maintenance. Sewer-TSSD pays for the processing of the waste water.

15. I’m renting my property. Can I have a statement sent to me as well as the tenant?

Yes, we offer a tenant/landlord statement. Landlords can request that a statement be sent to them as well as the tenant. The fee for this service is .40/month. This cost covers the printing and mailing of the additional statement. We strongly recommend this option to all landlords, as the landlord is the responsible party on the utility account.

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Water Division

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1. Where does American Fork City’s water supply come from?

All but a small portion of our culinary water comes from 6 deep wells and is pumped to the water tanks at the mouth of American Fork Canyon and the northeast area of American Fork. There is a small amount that comes from a spring up American Fork Canyon that is piped down the canyon and into the water tanks

2. How much chlorine is in our water?

Actually, we only chlorinate the small amount of water that enters our water tanks and system from the spring in American Fork Canyon. All other water that is pumped from the ground is not chlorinated.

3. Does American Fork City add fluoride to its water?

No, American Fork City does not add addition fluoride to its water. Any fluoride detected as part of our testing program is what occurs naturally within our water source.

4. I need to set my water softener, how hard is the water in American Fork?

You should set your water softener at 12.38 grains per gallon.

5. How do I know if I have a water leak?

If you suspect that you have a water leak but do not have water surfacing, you can turn off all the water in the house and then see if the water meter in the can is still spinning. If the meter is spinning with all water in the house off, then there is a good chance that there is a leak on your water line.

6. Will the city come out and fix a leak on my water line?

If the water leak is on your service line or between the meter and your home, then it is your responsibility to repair it. If the leak is in the meter can, in the curb, or in the roadway, then it is the city’s responsibility to repair.

7. Who do I contact to report a water leak?

If you see water surfacing in the roadway, curb and gutter, or in the meter can, please call the Public Works Department at 801-763-3050. If it is after hours you can reach our on-call crew at 801-404-1253.

8. I don’t seem to have as much water pressure in my house as I use to have, what happened?

Try adjusting the pressure regulator within your home. Almost 95% of the time the pressure regulator has malfunctioned and is causing the problem. The regulator is located where the water supply comes into the home and is somewhat of a bell shape. It has a 3-inch long adjustable screw in it. Try screwing the adjustable screw in a little. If that does not help, you may need to call a plumber to either clean and repair or replace the device.

9. The water coming out of the faucet is cloudy and then clears up, why?

Generally speaking, if your water appears cloudy, it is most likely because air has been introduced to the water distribution lines. This most often occurs when a new connection is made to the system. Often times this problem will correct itself as the air works its way out of the main line. You may wish to open other taps in your home such as in the bathtub, or try doing some laundry. This will get the aerated water flushed through your lines.

10. The water coming out of the faucet is dirty or has sediment in it, why?

Sometimes when the main water line in the road is shut off so that repairs can be made or new connections added, the force of the water and air being reintroduced into the water line can dislodge rust and other deposits that have accumulate in your service line. You may need to clean the aeration screen on your taps and let the water run to clear out the line.

11. I have a question about my water bill and the amount it shows as being used, who do I contact?

Questions concerning your water bill should be addressed to our Utility Billing Department at City Hall. They are open Monday through Friday from 8 a.m. to 5 p.m. and can be reached at 801-763-3000.

12. How much water should I store for emergencies?

Fourteen gallons of water per person is the suggested amount to store for a 2 week emergency situation. One thing to note is that this amount is enough for subsidence purposes only, 2 quarts for drinking and 2 quarts for cleaning and bathing purposes a day. When you consider that a person normally uses in excess of 140 gallons of water per day for drinking, bathing, laundry, dishes, watering lawns, etc. this isn't a lot of water. If you have the room to store more you probably will want to do so.

If we have a scheduled repair, we try to inform all affected parties that their water will be off. However, sometimes emergency situations do not allow us to make this advance notice before having to shut the main water supply off. We recommend that all residence should have enough water on hand to handle their basic needs for a minimum of 4 hours.

13. Where is the shut off valve to my home?

Your shut-off valve is generally located where the water supply comes into your home. It will be either a wheel valve or a handle valve. It’s a good idea to become familiar with where it is located so that you can find it when you need it.